July 15, 2021   |   Our services
Companies offering cleaning services in Chennai have increased substantially after the Covid pandemic.
Service Square is one of the many companies offering an array of deep cleaning services in the city.
With competition, quality and customer service keeps improving. So, this is a happy situation for customers looking for home cleaning services in Chennai.
Every customer gets to pick – what she or he wants.
When the choices are many, it is more difficult to identify the best cleaning service provider for you.
And, there are ambitious executives who will settle for nothing but the best cleaning service providers in Chennai.
They want to save time. And put the saved time to productive use. And invest quality time with family as well.
How do you find them? The ideas given below might help you in your search for the best.
There are of course good cleaning service providers in Chennai out there. But how do you find out, which of these will match your requirements and expectations?
The best route to getting clarity on the right choice is to list down a few factors that contribute to the making of a great service provider offering deep cleaning services.
When you invest hard-earned money in cleaning your homes or offices, the first thing to look for is a service provider with a great reputation for service.
And how do you find out about the reliability of service providers?
The smartest way is to look for Google Reviews. The quantity and quality of reviews are big indicators of the genuineness of the cleaning service provider.
With your discernment power, you will be able to easily sift the genuine reviews from the fake ones.
Service Square has more than 580 reviews from two locations in the city, with an average rating of 4.6 out of 5. Service Square is the cleaning service with the highest Google Reviews.
In terms of numbers, this is far higher than what any other service provider (not counting the aggregators) in the deep cleaning space has managed to muster.
During the last four years, Service Square has been awarded the certificate of excellence and the pride of the first position in the category of “cleaning services in Chennai.”
You may be treated like a king, and provided the comfort of cutting-edge technology, but if you are not provided the most vital ingredient in service – quality – then you are left with a bitter taste in the mouth.
Some service providers rush, as their focus is on completing as many jobs as possible.
The deep cleaning service providers whose priority is on quality rather than quantity go about their work mindfully, ensuring that every nook and corner of the house or office is spotlessly clean.
Their work is their way of showing their art.
At Service Square, when it comes to cleaning services, the entire company stands behind the customer. No shortcuts are permitted in the delivery of quality services.
Systems are also in place – as given below – to ensure that quality is never compromised.
This is how Service Square provides you a value that is priceless – much higher than the price you pay.
Nowadays, many customers expect features in services beyond quality. They expect experiences where they feel their needs have been addressed with empathy and care.
They are no longer interested in transactional services – involving the only exchange of money for service rendered.
Experiential services happen when services are rendered respecting the precise needs of customers – with empathy and understanding.
Most home cleaning services in Chennai unfortunately, book services on their Apps or over the phone, without bothering to understand the condition of the home to be cleaned or the precise scope of work.
It is not doing justice to customers when they are provided one-size-fits-all services.
Service Square, most deep cleaning services are confirmed only after inspecting the place to be cleaned – even if the place is very far away.
In some areas on OMR, Pallikaranai, etc., there are several toilets with very thick scale formations. Different cleaning materials are needed to clean them. And it takes at least twice as long to clean them.
Understanding the scope of work either by physical inspection or by looking at the pictures, helps provide the right cleaning solutions to customers.
Service Square logo and its tagline define the commitment to customer service.
The logo represents a smiling face – one inside and one outside the square. What it signifies is a happy team within the company bringing a smile on the face of its customers through services delivered.
The tagline says – Service with a heart.
Putting a smile on the lips of customers by providing service with a heart is embedded in the culture of Service Square.
Processes are the backbone of operations – whether they relate to cleaning services or any other type of service.
Systems and processes help companies to stay true to their commitments concerning quality and customer service.
When the steps – starting from inspecting the customer’s homes to taking their feedback after completing the service – are held as sacred, operations happen as a flow. And there are no hiccups.
At Service Square, the processes are like rituals. They are sacred in terms of the importance given to them. And they also give clarity about what steps to take and when to take them.
Perhaps, the People factor should have come first among the requirement to identify a great cleaning service in Chennai.
Without the right people, it is impossible to implement systems and processes, care for customers, or ensure quality.
They are the backbone of any company.
When they are happy, they make customers happy by stretching to unimaginable levels.
At the end of deep cleaning services, several customers make it a point to tell how Service Square is lucky to have a team of dedicated staff.
Service with a heart cannot be translated into action without the whole-hearted support and enthusiasm – particularly of the cleaning technicians.
They work without a fuss, silently. Even when they have to extend their work late into the evening or even night, they do so with a smile.
At Service Square, each staff is treated with respect.
And they command the respect of customers on account of the way they work and the transformation they bring to the homes of customers.
If you are still not convinced about the right cleaning service providers in Chennai for you, do find out about the cleaning materials they use.
Find out from them if they use acid in cleaning particularly toilets. If they use acid, it is not a very good idea to entrust the work to them.
Acids have a corrosive effect on the surfaces cleaned. During the initial one or two cleanings, a toilet will look sparkling clean once it is cleaned with acid. The cleaning of the bathroom also will be done very fast.
But from the third or fourth wash, the shine on the tiles begins to disappear as the glaze on them have gone forever. From then on, they look dull and it becomes increasingly hard to clean them.
Acid is also harmful to the health of the people living in the home.
It will be also worth finding out if the cleaning service provider in Chennai you are talking to, has different cleaning materials for various purposes. It is ideal to use separate cleaning materials for taps, another for removing grease in the kitchen…. for cleaning floors….. for cleaning windows, etc.
There are good chances that some service providers cut corners by using a single multi-purpose cleaning material for all purposes.
Another factor to delve into is the quality of cleaning materials and their manufacturers. Do they contribute to creating a sustainable ecosystem – This is a question you must always ask.
After years of search, Service Square has narrowed down on cleaning products that are environmentally friendly and which do not damage the surfaces cleaned.
The tools and equipment used by home deep cleaning service companies play a very crucial role in effectively cleaning your homes.
The right tools clean better and faster.
Most of the cleaning tools used by Service Square are from Unger, the German company recognized as the world leader in the field of cleaning products.
Deploying the right tools ensure that the cleaning is done in a hygienic manner.
For example, the color-coded dry and wet mops used by the cleaning technicians at Service Square are always taken to customers’ homes absolutely clean.
The mops and microfiber cloths used in cleaning are machines washed after each use. So, there is no danger of inviting trouble into your home through the use of unhygienic or unclean mops and microfibre cloths.
Colour coding ensures that germs and bacteria from one part of the house do not get transferred to another part of the house.
This is how color-coding is implemented in the cleaning process at Service Square.
• Red mops, microfiber cloths are used exclusively in toilets.
• Green mops, microfibre, and cotton cloths are used only in kitchens.
• Blue mops, microfiber, and cotton cloths are used in halls and bedrooms.
• Yellow microfiber cloths are used for cleaning glasses.
Without values, none of the preceding 6 factors that make a great deep cleaning service company can be realized.
The culture in an organization is governed by the values it practices and promotes.
And culture plays an important role in almost all aspects of the organization’s performance and growth.
The values are what guides Service Square – to be on the straight path.
This is also the reason why customers trust the deep cleaning services provided by Service Square in Chennai.
It will be presumptuous to claim that Service Square is the right choice for everyone when it comes to home cleaning services or office cleaning services in Chennai.
Because it is useless pretending to be everything to everyone.
Unfortunately, Service Square does satisfy a lot of people when it comes to price, despite the best efforts.
It is important to acknowledge that there is room enough for other service providers whose priorities are different and who approach housecleaning services, in a different way.
There is a learning curve for every cleaning service in Chennai. Service Square has gone through those phases and respects the journey every company is going through.
Service Square too is still learning and continuously evolving.
Generally, customers who use Service Square cleaning services are ambitious executives who need a clean, enabling environment to thrive. Especially these days, when work-from-home is very common they need the calm influence of a clean, elegant home to be productive.
At the same time, they know the value of the time they save by entrusting the deep home cleaning chores to a company they can trust. And, time is money.
The high standards and values expected and practiced by Service Square customers are partly the reasons for its evolution into what it is today.
It is wonderful when the values of the service provider and the customer are in alignment.
In such situations, something close to a deep kinship forms and builds – between the customer and the service provider.
Seth Godin, the iconic marketer describes the reason for this special relationship in this way:
“People like us do things like this.”
We check the temperatures of our staff every morning and also before entering our customers’s place.
We ensure our staff commute to office and to our customer’s home is only via the company vehicle.
Each of our staff members will carry an individual hand wash.
Our staff is protected by the Personal Protection Equipment that includes full gown,face mask and hand gloves.
We disinfect all equipment twice every day, once before leaving to the customer’s place and once after finishing the job.
We confirm a service only after ensuring that no one at customer’s place is down with the virus.