If any part of our housekeeping service is not done well, we redo the work - free of charges.
Our price structure is displayed on our website. It is fair and transparent.
We use plant & enzyme based cleaning materials which are absolutely safe on the surfaces cleaned, for our customers and also pets. We avoid using chemical acids or any chemical based cleaning materials.
In order to understand the specific requirements of customers, we make it a point to visit the customers’ homes/offices. This step also helps us to determine the cleaning materials requirement. In case of kitchen or toilet cleaning we make our assessment on the basis of a few pictures received from customers on WhatsApp. The scope of work is always mailed to the customer before commencing any service.
Our own trained staff in company uniforms are deployed for delivering our services. We invest on training so that our teams believe in and practice company Mission and Values.
We get customer feedback in writing for every service. We also call from our office to get a feel of your service experience. In case of issues, remedial actions are taken. Constructive customer feedbacks are always taken seriously and acted upon.
We check the temperatures of our staff every morning and also before entering our customers’s place.
We ensure our staff commute to office and to our customer’s home is only via the company vehicle.
Each of our staff members will carry an individual hand wash.
Our staff is protected by the Personal Protection Equipment that includes full gown,face mask and hand gloves.
We disinfect all equipment twice every day, once before leaving to the customer’s place and once after finishing the job.
We confirm a service only after ensuring that no one at customer’s place is down with the virus.