Non-resident Indians have their share of challenges on account of the distance separating them from their roots. Identifying a reliable and honest service provider to take care of various service requirements back home, is a problem too tough to crack for most.
We prize Customer service, quality, transparency and communication flow in all the works we do, particularly for NRI’s. Because for them, trust is the key factor when it comes to choosing a vendor to fulfil their requirements in India.
Rather than we waxing eloquently about trust factor, we will let a customer speak about his experience of our services.
Mr.Ashish Bahl is an N.R.I living in the US. He discovered us through our web site. That started our relationship which got cemented during the time we executed the various renovation works in his house located in Thoraipakkam. Given below is the mail he sent us.
Mail From Ashish Bahl
It’s been around 3 weeks that the work at my Thoraipakkam house has been completed. I wanted to write it to you earlier about my experience, but my work kept me away from it.
Regarding your customer service:
I and my wife would like to thank you for all the excellent customer service that you have provided for more than 2 months of work at our house.
We being abroad, you kept us in the loop with pictures, updates via WhatsApp. It really took away all the boundaries, we felt as if we are seeing the progress sitting right there with you in Chennai and the distance of thousands of miles did not matter at all due to your constantly keeping us informed on the progress.
All our friends were extremely surprised that we did our house renovation in Chennai sitting here in the US.
Regarding your workmanship:
We were equally impressed with the workmanship of the people you employed firstly in thorough cleaning of the house, then in getting the house fully painted inside and out and then putting loft shelves with Polly wood through the house and lastly in completing the Wardrobe. We were especially impressed with the wardrobe as we did not know how it’s going to come out, all the design work etc were left to you and you took such good care of it and we were highly impressed.
Regarding your work ethics.
We liked the fact that you were so honest. When we were giving work to you, lot of people told us, once they get money they would work at their pace since you are not sitting next to them, but you proved all those people wrong, you completed the work as planned and if there were any delays, you did not lie and told upfront that you did not start on the planned day due to some reason.
I would like to tell you that I am personally ready to give feedback to anyone else regarding your work as and when you need it. Kindly pass this feedback to CEO of Service Square. You are an asset to the company.
Thanks a lot for everything. Thanks,
Interior Designing and Renovation
Thorough cleaning of homes, toilet
cleaning, kitchen cleaning, sofa cleaning.
At Service Square we have answers to the countless challenges faced by NRIs. What Service Square offers anxious N.R.I's is reliable and honest services. With us around, they have a single vendor for handling their many requirements. We make it a point to communicate on time with photos, about the progress of work assigned to us. The values we at Service Square practice enable us to see ourselves in the shoes of our customers. So, they can now feel relieved and confident - knowing we are there for them.
We will not charge extra because you happen to be an N.R.I. Our charges are the same for all customers, as shown on our website.
We check the temperatures of our staff every morning and also before entering our customers’s place.
We ensure our staff commute to office and to our customer’s home is only via the company vehicle.
Each of our staff members will carry an individual hand wash.
Our staff is protected by the Personal Protection Equipment that includes full gown,face mask and hand gloves.
We disinfect all equipment twice every day, once before leaving to the customer’s place and once after finishing the job.
We confirm a service only after ensuring that no one at customer’s place is down with the virus.