May 06, 2020   |   Company culture
Resetting our World post Covid-19 – How Service Square is Coping with the Covid-19 World
Covid-19 has disrupted the orderly world we are used to at Service Square. It has brought in its wake, disruption, chaos, hardship, confusion, uncertainty, instability and trauma.
All our team members are safe. We have retained all our cleaning staff. And, they are itching to get back to work.
It is now time to plan how we can create an impact and a difference – to the health of our customers and that of our communities.
Balancing our fear and the need to go on with our lives
This is how we see the evolving situation particularly with regard to Deep Cleaning Services.
Most residences would have somehow coped with cleaning requirements in the absence of maids – with varying degrees of success. It is fair to assume that in many homes a thorough cleaning would be a dire need right now.
Covid-19 only accentuates the fact that living in healthy environments is critical to one’s physical and mental well-being. Living in spotlessly clean homes and offices will soon become a necessity rather than a luxury.
Customers and we face a common dilemma.
The fact is, customers are afraid with very valid justifications. They would think a few times before letting cleaning technicians inside their homes. At the same time, they cannot afford to live in unhygienic conditions.
From the perspective of Service Square, safety of cleaning staff is of utmost importance. For us, they are the front-line warriors who maintain healthy living conditions at customers’ places. We are mortally afraid about their safety and well-being.
Customers and we are united in our
response to Covid-19 by one common thread – fear.
Fear is the key to ensuring that our customers and our staff are safe.
It is counter intuitive, but fear is the key to overcoming the fear of Covid-19. This healthy fear is what is behind all the safety precautions we are taking.
We know that following these precautionary steps would assuage the fears of our customers to a great extent, while protecting our most precious resources – the cleaning technicians.
Our Recipe for staying far away from Covid-19.
Service Square is also introducing a new service to help disengage from the enveloping fear.
Cleaning, sanitizing and disinfecting your living spaces in the time of Covid-19.
In these challenging times, it is important to disinfect our living spaces to avoid spread of disease. We are combining two services – cleaning and disinfecting – to meet the threat of Covid-19.
The disinfectant we use is also ideal for homes where the elderly or people convalescing after various illnesses or operations, live. And it is even more necessary for offices where a large number of people work.
According to cdc.gov, an authority site on disease control and prevention, “Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings”.
You can get more information about this service from this write up in our website.
Neither Service Square nor any other organization in the world has experienced anything remotely close to this covid-19 disaster. So, we do not have any fool proof answers or precedence to go by. We have to play by the ear, learn, implement plans, reassess and again act on the new assessments.
As the song says – we shall overcome. And bring back a sense of normalcy. Because we cannot give fear the upper hand in our lives. Because fear can also cripple us from getting on with life.
We check the temperatures of our staff every morning and also before entering our customers’s place.
We ensure our staff commute to office and to our customer’s home is only via the company vehicle.
Each of our staff members will carry an individual hand wash.
Our staff is protected by the Personal Protection Equipment that includes full gown,face mask and hand gloves.
We disinfect all equipment twice every day, once before leaving to the customer’s place and once after finishing the job.
We confirm a service only after ensuring that no one at customer’s place is down with the virus.